so im gonna be offline for a while cause i am switch service providers. the company i am currantly using has lost the last to bill paymand wants me to pay again. ummmmm not gonna happen, i'll just switch to a company that doesnt keep employing incompetent people. and 1 that doesnt try to give thier customers a run around until you just give up. no company should ever be permitted to have a monopoly in the service industry .... as it is in the USA not like in Canada. maybe Canada will clue into this soon